E-commerce Admin Staff

Job Description


Tasks include (but are not limited to):

  • Process customer orders

  • Review every online or manual customer order and reconcile against other systems to ensure accuracy

  • Create customer quotes including cost effective freight costs from a range of providers

  • Respond to a wide range of email and phone queries in a timely manner

  • Answer live-chat queries

  • Resolve customer issues and implement viable solutions

  • Manage customer product returns and warranty claims

  • Generate daily reports to ensure orders are processed accurately

  • Assist other team members where required

  • Enter all tasks and maintain workload from Trello


To be considered, you must have the following skills:

  • Experience working with an e-commerce business in a similar role for at least 1 year

  • Advanced to Expert MS Office skills

  • Excellent attention to detail 

  • Professional verbal & written communication skills

  • The ability to work unsupervised, meet tight deadlines and use available resources to identify solutions

  • Great time management and organisational skills and able to demonstrate accordingly

  • Able to handle challenges with a clear head control workload pressure

  • Ability to follow instructions and communicate clearly when needed

  • Reliable, mature, and hardworking attitude

  • Experience in tapware, plumbing or the construction industry is a bonus


You must be willing to:

  • Act in the best interests of the company always

  • Work between the hours of 9:00am – 5:30pm AEST, (Monday to Friday) 

  • Resolve your own errors before your shift is over, even if this means working after-hours

  • Conduct work with minimal errors, and communicate any errors immediately

  • Adhere to SLA’s, complete checklists and follow other procedures

  • Identify and offer viable solutions on errors to help reduce business losses

  • Alleviate administration pressure from the Melbourne office and find answers to own questions

  • Provide daily reports to the Melbourne office showing completed and outstanding tasks

  • Spend the necessary time to conduct self-training by watching training videos, reading company documents, and seeking answers

  • Have a clear and thorough understanding of the task at-hand before making any progress or decision

  • Be self-motivated and pro-active

  • Communicate in advance, internally and/or externally if a task is unable to be completed by the deadline


The goal of this role would be to:

  • Alleviate Irma in her current role

  • What we will offer:

  • KPI-based bonuses and incentives

  • Flexible work hours (where applicable)


Working hours

6AM to 3PM