Import Export Logistic Admin Staff

Job Description

Tasks include (but are not limited to):

  • Process orders to manufacturing goods (purchase orders)
  • Process orders for international customers (sales orders)
  • Maintain inventory at various locations and create systems to ensure stock levels are not depleted
  • Oversee stocktake by working with warehouse staff and ensure systems are updated, accurate and that missing items are investigated and resolved
  • Facilitate international orders between various global warehouses
  • Monitor all shipments, liaising with suppliers, fulfilment centres, brokers, and freight forwarders
  • Assist other team members with ad-hoc tasks
  • Resolve customer issues and provide viable solutions
  • Managing a busy schedule consisting of emails and calls 
  • Enter all tasks and maintain workload from Trello
  • Being able to have a solid understanding of the status of each international order at any given point in time, such as document status, delivery stage, products orders, people involved, payment received, costs paid, systems accurately updated etc.
  • To be considered, you must have the following skills:
  • Experience working with an e-commerce business in a similar role for at least 1 year
  • Good understanding of WooCommerce and WordPress
  • An Understanding of Inventory Management software such as Sin7, TradeGecko or DEAR systems
  • A history in working with air and sea freight shipments from China to either Australia, UK or similar
  • Professional verbal & written communication skills
  • Advanced or Expert Microsoft Excel skills and able to demonstrate accordingly
  • Excellent attention to detail
  • Able to handle challenges with a clear head control workload pressure
  • Ability to follow instructions and communicate clearly when needed
  • Reliable, mature, and hardworking attitude
  • Experience in tapware, plumbing or the construction industry is a bonus but not mandatory


You must be willing to:

  • Act in the best interests of the company always
  • Work between the hours of 9:00am – 5:30pm AEST, (Monday to Friday) 
  • Take responsibility of your own work and conduct self-checks
  • Conduct work with minimal errors, and communicate any errors immediately
  • Adhere to SLA’s, complete checklists and follow other procedures
  • Identify and offer viable solutions on errors to help reduce business losses
  • Alleviate administration pressure from the Melbourne office and find answers to own questions
  • Spend the necessary time to conduct self-training by watching training videos, reading company documents, and seeking answers
  • Make suggestions on improvements and changes to increase efficiency, reduce errors and lower costs
  • Be self-motivated and pro-active
  • The goal of this role would be to:
  • Alleviate the Logistics manager in her current role
  • What we will offer:
  • KPI-based bonuses and incentives
  • Flexible work hours (where applicable)
  • Ability to grow internally for a fast-growing company


Working hours

6AM to 3PM