E-commerce Virtual Assistant

Job Description



We are seeking an experienced e-commerce virtual assistant to work closely with the CEO and Sales manager; who will be handling a range of complex and variable tasks with minimal instructions.


Tasks include (but are not limited to):

  • Maintaining the CEO’s diary and calendar by booking travel and accommodation etc.

  • Monitoring all the CEO’s incoming communication and prioritise tasks

  • Managing and preparing outgoing emails

  • Able to problem solve using common sense

  • Take messages, respond to calls, emails, and other forms of communication

  • Pre-fill and prepare forms, contracts and other documents as required

  • Prepare agendas, take meeting minutes, and keep stakeholders updated

  • Enter all tasks and maintain workload from Trello

  • Update and revise procedures and processes for the team using existing documents as well as sourcing information

  • Create various reports for the CEO showing sales data for the top 15 customers in each week period


To be considered, you must have the following skills:

  • Experience working with an e-commerce business in a similar role for at least 1 year

  • Good understanding of WooCommerce and WordPress

  • Advanced to Expert MS Office skills and able to demonstrate accordingly

  • Professional verbal & written communication skills

  • Excellent attention to detail

  • The ability to work unsupervised and meet tight deadlines

  • Great time management and organisational skills

  • Able to handle challenges with a clear head control workload pressure

  • Ability to follow instructions and communicate clearly when needed

  • Reliable, mature, and hardworking attitude

  • Experience in tapware, plumbing or the construction industry is a bonus


You must be willing to:

  • Work between the hours of 9:00am – 5:30pm AEST (Monday to Friday), and be able to monitor the CEO’s email inbox until 11:00pm (7 days a week)

  • Use available resources to identify solutions without using the CEO’s time

  • Take responsibility of your own work and conduct self-checks

  • Resolve your own errors before your shift is over, even if this means working after-hours

  • Conduct work with minimal errors, and communicate any errors immediately

  • Identify and offer viable solutions on errors to help reduce business losses

  • Able to follow-up with all outstanding queries both internally and externally

  • Alleviate administration pressure from the CEO

  • Spend the necessary time to conduct self-training by watching training videos, reading company documents, and seeking answers

  • Be self-motivated and pro-active

  • Communicate in advance, internally and/or externally if a task is unable to be completed by the deadline


The goal of this role would be to:

  • Alleviate the CEO’s daily tasks

  • What we will offer:

  • KPI-based bonuses and incentives

  • Flexible work hours (where applicable)


Working hours

6AM to 3PM